Due to the COVID-19 pandemic, we have temporarily closed our lottery prize office to the public.
If you have won a prize, you can still claim it either at a particpating lottery retailer or by mail. If you have any questions about how to claim a prize, contact Customer Care at 1-800-665-3313 between 11:00 am CT and 4:00 pm CT Monday to Friday.
If you are at greater risk of COVID-19 infection, or if you are showing symptoms, please use the mail-in
claim method, regardless of your prize amount. Print off a claim form here
How to claim your prize:
Make sure that your ticket is signed and complete the Claim Form on the back.
|Prizes||At Retail||By Mail||Prize Payout Office||Additional Information|
|Up to $100*||✔||✔||✔||Prizes up to $100 are automatically validated when scanned by a lottery terminal, and retailers are required to pay these prizes, or to make arrangements to do so.|
|Over $100 to $1,000**||✔||✔||✔||Ask the retailer if they have available cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation, and direct you to claim your prize at another retailer or from a prize office.*|
|$1,001 to $9,999.99||✔||✔||Call 1-800-665-3313 for instructions.|
|$10,000 and over||✔||✔||Call 1-800-665-3313 for instructions.|
*Stores or franchises may choose not to redeem prizes of over $100 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.